Saturday, 5 March 2016

Customer experience - frontline services #

For leaders, managers and business owners - a thought to reflect upon !

“For any business, if your frontline services - your customer interface  ,  is not scoring excellent , you 

need to go back and redo the basics “

- Success Coach, Namita Sinha

And again, think about it,,..whether you want to take this strongly at the very point where customer experience originates or more later where your folks are busy doing damage control- its kind of an assembly line ; these days !
And it’s constantly being reminded of and  being felt greatly whether one is on the provider or the consumer side!

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