For leaders, managers and business owners - a thought to reflect upon !
“For any business, if your
frontline services - your customer interface , is not scoring
excellent , you
need to go back
and redo the basics “
- Success Coach, Namita Sinha
And again, think about it,,..whether you want to take this strongly at
the very point where customer experience originates or more later where your folks
are busy doing damage control- its kind of an assembly line ; these days !
And it’s constantly being reminded of and being felt greatly whether one is on the provider or the consumer side!